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General terms and conditions (GTC) and consumer information

1. Validity and Condition

1.1 Distance contracts with Mrs. Olcay Krafft via the online shop are based on these general terms and conditions in the version valid at the time of the order. The terms and conditions of purchase used by you when placing the order are hereby contradicted unless we agree otherwise with you.

1.2 Our offer is aimed at adults, i.e. consumers and entrepreneurs who have reached the age of 18.

1.3 A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed. Entrepreneurs within the meaning of the terms and conditions are natural or legal persons or partnerships with legal capacity with whom we enter into a business relationship and who act in the exercise of a commercial or self-employed professional activity.

2. Conclusion of contract

2.1 Our offers provided for distance selling do not constitute a binding offer, but a non-binding invitation to you to order goods from us online, by telephone or fax. In the case of an electronic order via the virtual shopping cart, you place a binding order for the items that you previously placed in the shopping cart during the electronic ordering process by clicking on the "buy" button on the final order page. After receipt of your order, we will immediately confirm it by e-mail or fax, listing the details of the order and containing the contract information/terms and conditions (order confirmation). The order confirmation does not constitute acceptance of your online offer.

2.2 A sales contract, i.e. the binding acceptance of the order with you, only comes into effect when the order is expressly accepted in text form (order confirmation by letter, fax or e-mail) or the goods are delivered to you. In this respect, we are entitled to accept your contract offer within 3 working days after receipt of the order. If we do not accept your contract offer and you have already made payment, we will of course reimburse you.

2.3 If we offer "PayPal" as a payment method as part of the ordering process and if you select this, you will issue a payment instruction to PayPal in the payment process. In this case, in deviation from Section 2.2, we accept the contract immediately after your order as soon as we request PayPal to make the payment to us.

3. Contract Information

3.1 The text of the contract is generally not saved by us and is not otherwise made accessible to you by us after the conclusion of the contract. An exception applies if we provide you with a password-protected customer account for our online shop. In this case, the text of the contract will be saved in your customer account. You can then access the contract data and the text of the contract via your customer login via your order history. After your order, we will also send you an order confirmation together with these General Terms and Conditions and consumer information by e-mail, fax or letter. The print function of your browser also gives you the option of printing out the order data and contract text when you place your order.

3.2 You have the option of correcting input errors that crept in when filling out the order before you finally submit your order in a summary by using the appropriate commands on the keyboard or by clicking the mouse. All entries can also be corrected before placing the order using the back button in your browser.

3.3 The contract is concluded in German with:

Mrs Olcay Kraft

Pfeilstrasse 44

50672 Cologne

3.4 We are not subject to any special code of conduct (set of rules).

3.5 Since the conclusion of the contract and the further processing of the order takes place with you by e-mail (e.g. order confirmation), you are obliged to ensure that the e-mail address you have provided for order processing is activated so that e-mails sent to you for order processing are also sent go to In particular, when using spam filters, you must ensure that the order confirmation and all other e-mails sent to you with the order processing can be sent to you. In the course of order processing, we may pass on your e-mail address to the shipping company for the purpose of delivery notification.

4. Right of Withdrawal

Consumers generally have a right of withdrawal. Our instructions on the right of withdrawal for consumers can be found on the extra page Cancellation policy/cancellation form.

5. Prices, shipping costs, default of acceptance

5.1 The following applies to consumers: Our prices are total prices in euros (EUR) including the applicable statutory VAT. Discount is not granted. The amount of the costs for packaging and shipping can be found on the "Delivery, Shipping, Payment" website or a corresponding information page. Attention our commercial B2B customers pay our prices plus statutory VAT, which are shown separately.

5.2 If delivery to the address you provided is not possible, for example because the address information was incorrect, we can charge you for the unsuccessful delivery costs. This does not apply in cases in which you are not responsible for the impossibility of delivery or were only temporarily prevented from accepting it.

5.3 For general payment information, please refer to our "Delivery, Dispatch, Payment" button or a corresponding information page.

5.4 If you choose the "PayPal" payment method, the payment will be processed via the payment service provider PayPal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg, subject to the applicable PayPal terms of use, which can be viewed at

5.5 In the case of cross-border deliveries outside of the European Union (e.g. to Switzerland), additional costs may be incurred according to the legal regulations applicable there, such as additional taxes and/or duties, for example in the form of customs duties. These costs are not additional shipping costs and are therefore your responsibility. If necessary, please obtain information from the relevant customs authorities in your country before placing an order abroad.

6. Means of payment, payment due in advance

The means of payment accepted by us can be found on the respective websites of the offer. If we agree payment in advance with you, the payment is due immediately after conclusion of the contract.

7. Delivery, Delivery Restrictions, Delivery Times, Passing of Risk

7.1 We deliver with a transport company of our choice to the delivery countries specified by us. We use the delivery address you gave when you placed your order. We refer you to the delivery conditions, delivery times and delivery restrictions on the website of the offer.

7.2 If you are a consumer, we always bear the shipping risk, regardless of the shipping method. If you are an entrepreneur, all risks and dangers of the shipment pass to you as soon as the goods have been handed over by us to the transport company commissioned.

8. Reservation of self-supply

We reserve the right not to deliver the goods if they are not available or, if it is reasonable for you with appropriate justification, to only partially deliver them (reservation of self-delivery). In both cases we will inform you immediately that the ordered goods are not available and that any consideration already paid by you will be reimbursed immediately. However, the reservation of self-supply only applies in the event that we have concluded a concrete hedging transaction in good time and are not responsible for the lack of availability or we ourselves were let down by our upstream suppliers through no fault of our own. Further legal claims on your part remain unaffected.

9. Checking the Delivery, Complaints, Defects

9.1 Before the goods are delivered, an outgoing goods inspection is always carried out, but in your own interest we recommend that you check the delivered goods upon receipt. If you notice any damage or incorrect deliveries, please contact us as soon as possible so that we can coordinate the further procedure with you.

9.2 If you notice packaging and/or transport damage upon delivery, we ask you to have this confirmed in text form by the carrier upon delivery and to inform us. We will then vote the next steps with you. We recommend that you keep the damaged packaging for evidence purposes if possible.

9.3 If you do not comply with the provisions in the two paragraphs above, this has no effect on the warranty rights to which you are entitled.

9.4 If there is a commercial transaction within the meaning of the Commercial Code (HGB) for the contracting parties in entrepreneurial business transactions, the commercial obligation to give notice of defects applies in accordance with § 377 HGB.

10. Retention of Title

The goods remain our property until you have paid for them in full.

11. There is a statutory right to liability for defects for all our goods. The statutory provisions apply to liability and warranty. Any guarantees do not limit the statutory warranty claims.

12. Withdrawal from the contract

12.1 We are also entitled to withdraw from the contract with regard to an outstanding part of the delivery or service if you have given false information about your creditworthiness or objective reasons have arisen regarding your solvency or the opening of insolvency proceedings against your assets or the rejection of such proceedings for lack of cost-covering assets become known. You will be given the opportunity to make an advance payment or provide suitable security before you withdraw.

12.2 Irrespective of any claims for damages, in the event of partial withdrawal, partial services already rendered are to be invoiced in accordance with the contract and paid for by you.

13. Severability Clause, Choice of Law, Jurisdiction Agreement

13.1 If the aforementioned provisions have not become part of the contract or are ineffective in whole or in part, the rest of the contract remains effective.

13.2 The law of the Federal Republic of Germany applies to the contractual relationship and the respective terms and conditions. The UN sales law is excluded. If you are a consumer, the statutory provisions of the state of your habitual residence under mandatory law remain unaffected by this choice of law clause.

13.3. If you are a merchant within the meaning of the HGB, a corporation under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from the contract and these General Terms and Conditions is our place of business. The same applies if the customer does not have a general place of jurisdiction in Germany or the EU, or if your place of residence or your habitual abode is not known to us at the time the action is filed. The right to sue you at another legal place of jurisdiction remains unaffected.

14. Alternative Dispute Resolution

We are not obliged and fundamentally unwilling to participate in a dispute settlement procedure before a consumer arbitration board.

© HZ as of 03.01.2018

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