As of April 20, 2018
General scope of data processing
Data protection has a high priority in our society. We comply with the General Data Protection Regulation (GDPR), which regulates the processing of personal data uniformly for the entire European Union and other national data protection laws of the member states as well as other data protection regulations. In principle, we collect, process and use personal data only insofar as this is necessary for the provision of a functional website and for the presentation of our offers and the provision of our services.
As a user, you can generally visit our website without providing any personal information. Personal data is only collected and used to the extent necessary to provide a functional website and our content and services. In principle, your personal data will only be collected and used with your consent. An exception applies in such cases in which it is not possible to obtain prior consent for actual reasons or the collection and processing of the data is permitted by statutory provisions.
For security reasons, we use an SSL certificate on our website to provide secure connections by encrypting all incoming and outgoing data traffic. You can recognize the encryption by the lock symbol in your browser line and by the fact that "https://" is displayed there.
Name and address of the person responsible for data processing within the meaning of the GDPR
Owner: Mrs. Olcay Krafft
Pfeilstrasse 44 | 50672 Cologne | Germany
Tel.: +49 (0)221 739 36_cc781905-93_6cf58d_36_cc781905-18dbad0.cf05
The terms used in this data protection declaration correspond to those from Article 4 GDPR.
For the purposes of this Regulation, the term means:
"personal data" - any information relating to an identified or identifiable natural person (hereinafter "data subject"); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or one or more special features that express the physical , physiological, genetic, mental, economic, cultural or social identity of that natural person;
"data subject" - any identified or identifiable natural person, whose personal data are processed by the controller;
"Processing" - any operation or series of operations carried out with or without the aid of automated procedures in connection with personal data such as collection, recording, organization, ordering, storage, adaptation or modifying, reading, retrieving, using, disclosing by transmission, distribution or any other form of making available, matching or linking, restricting, deleting or destroying;
"Restriction of processing" - the marking of stored personal data with the aim of limiting their future processing;
"Profiling" - any type of automated processing of personal data consisting in using this personal data to evaluate certain personal aspects relating to a natural person, in particular to analyze or predict aspects related to work performance, economic condition, health, personal preferences, interests, reliability, conduct, whereabouts or relocation of that natural person;
"Responsible" - the natural or legal person, public authority, agency or other body which, alone or jointly with others, decides on the purposes and means of the processing of personal data; if the purposes and means of this processing are specified by Union law or the law of the Member States, the person responsible or the specific criteria for his naming can be provided for by Union law or the law of the Member States;
"Recipient" - a natural or legal person, public authority, agency or other body to which personal data are disclosed, whether a third party or not. However, authorities that may receive personal data in the context of a specific investigation mandate under Union or Member State law are not considered recipients; the processing of this data by said authorities is carried out in accordance with the applicable data protection regulations, according to the purposes of the processing;
"Third party" - a natural or legal person, public authority, agency or other body other than the data subject, the controller, the processor and the persons working under the direct responsibility of the controller or the processor are authorized to process the personal data;
"Consent" - of the data subject any voluntarily given for the specific case, in an informed manner and unequivocally given expression of will in the form of a declaration or other clear affirmative action with which the data subject indicates that that you consent to the processing of your personal data.
General legal bases for the processing of personal data
Insofar as we obtain the consent of the person concerned for the processing of personal data, Article 6 (1) (a) of the EU General Data Protection Regulation (GDPR) is the legal basis for the processing of personal data. Article 6 (1) (b) GDPR is the legal basis for the processing of personal data required to fulfill a contract to which the data subject is a party. This also applies to processing operations that are necessary to carry out pre-contractual measures. Insofar as processing of personal data is necessary to fulfill a legal obligation to which we are subject, Article 6 (1) (c) GDPR is the legal basis. In the event that vital interests of the data subject or another natural person require the processing of personal data, Article 6 Paragraph 1 lit. d GDPR is the legal basis. If the necessary processing serves to safeguard our legitimate interests or those of a third party and if the interests, fundamental rights and fundamental freedoms of the data subject do not outweigh the former interest, Article 6 Paragraph 1 Letter f GDPR is the legal basis for the processing.
Data Erasure and Storage Duration
Your personal data will be deleted or blocked as soon as the purpose of storage no longer applies. Storage can also take place if this has been provided for by the European or national legislator in EU regulations, laws or other regulations to which the person responsible is subject. The data will also be blocked or deleted if a storage period prescribed by the standards mentioned expires, unless there is a need for further storage of the data for the conclusion or fulfillment of a contract.
Collection of technical access data, server log files
Each time our website is accessed, our web server automatically collects data and information from the computer system of the accessing computer you are using.
The following data is collected here:
Browser name and version used
operating system used
Internet Service Provider
Date and time of access
Amount of data sent
Website from which you access our website (referrer URL)
Name and URL of the files accessed via our website
The data is temporarily stored in the log files of the web server we use. A storage of this data together with your other personal data does not take place. Your data cannot be assigned to specific persons by us. We only use this technical log data for statistical purposes and to optimize our website and its security. The legal basis for the temporary storage of the data and the log files is Article 6 (1) (f) GDPR.
The temporary storage of the IP address by our web server is necessary to enable delivery of the accessed web pages to your computer. To do this, the IP address of the calling computer must be saved for the duration of the session. Storage in log files takes place to ensure the functionality of the website. In addition, we use the data to optimize the website and to ensure the security of our information technology systems. An evaluation of the data for marketing purposes does not take place in this context. Our legitimate interest in data processing in accordance with Article 6 (1) (f) GDPR also lies in the above purposes.
The stored data will be deleted as soon as they are no longer required to achieve the purpose for which they were collected. The collection of the data for the provision of the website and the storage of the data in log files is absolutely necessary for the operation of the website. There is therefore no possibility of objection and removal on your part.
We use "cookies" on our website. Cookies are text files that are stored in the internet browser or by the internet browser on the calling computer system. If you call up a website, a cookie can be stored on the operating system of the computer you are using. This cookie contains a characteristic character string that enables the browser to be clearly identified when the website is called up again.
Setting options for the most common browsers can be found under the following links:
Internet Explorer: http://windows.microsoft.com/de-DE/windows-vista/Block-or-allow-cookies
If cookies are deactivated for our website, it may no longer be possible to use all the functions of the website to their full extent. The transmission of Flash cookies cannot be prevented via the browser settings, but can be prevented by changing the Flash Player settings.
If you would like to receive the newsletter offered on the website, we need an e-mail address from you as well as information that allows us to verify that you are the owner of the e-mail address provided and that you agree to receive the newsletter.
We use the so-called double opt-in procedure to ensure that the newsletter is sent in a consensual manner. In the course of this, the potential recipient can be included in a mailing list. The user then receives a confirmation e-mail with the opportunity to confirm the registration in a legally secure manner. The address will only be actively included in the mailing list if the confirmation is received.
We use this data exclusively for sending the requested information and offers. Newsletter2Go is used as the newsletter software. Your data will be transmitted to Newsletter2Go GmbH. Newsletter2Go is prohibited from selling your data and using it for purposes other than sending newsletters. Newsletter2Go is a German, certified provider, which was selected according to the requirements of the General Data Protection Regulation and the Federal Data Protection Act.
More information can be found here:
You can revoke your consent to the storage of the data, the e-mail address and their use for sending the newsletter at any time, for example via the "Unsubscribe" link in the newsletter.
The data protection measures are always subject to technical innovations, for this reason we ask you to inform yourself about our data protection measures at regular intervals by inspecting our data protection declaration.
If you have the option of subscribing to a free newsletter on our website, the following applies:
When registering for the newsletter, the data from the input mask is transmitted to us. The data requested in the input mask then includes, as an optional item, title, first and last name, date of birth, interests and, as a mandatory field, your e-mail address so that we can send the newsletter to you personally under your e-mail address. Your consent will be obtained for the processing of the data as part of the registration process and reference will be made to this data protection declaration. In addition, the IP address of the calling computer and the date and time of registration are also collected during registration in order to prevent misuse of the services or the e-mail address used or to be able to trace a complaint. Our legitimate interest in data processing in accordance with Article 6 (1) (f) GDPR also lies in the above purposes.
If you purchase goods or services on our website and provide your e-mail address, we can then use it to send you a newsletter. In such a case, only direct advertising for your own similar goods or services will be sent via the newsletter. There is no transfer of data to third parties in connection with data processing for sending newsletters. The data will only be used to send the newsletter. The legal basis for the processing of the data after you have registered for the newsletter is Article 6 (1) (a) GDPR if you have given your consent. The legal basis for sending the newsletter as a result of the sale of goods or services is Section 7 (3) UWG.
Your data will be deleted as soon as they are no longer required to achieve the purpose for which they were collected. Your e-mail address will therefore only be stored for as long as the subscription to the newsletter is active, unless you have expressly consented to further use of your data. You can unsubscribe from the newsletter at any time. For this purpose, there is a corresponding link in every newsletter. This also enables a revocation of the consent to the storage of the personal data collected during the registration process.
If you have the opportunity to set up a customer account on our website and to register by providing your personal data, the following applies:
The data is entered into an input mask and transmitted to us and stored. A transfer of data to third parties does not take place.
The following data is collected as part of the registration process:
Your first and last name, your postal address, your e-mail address, your telephone number, your mobile phone number, your personal login password. Your consent to the processing of this data is expressly obtained as part of the registration process.
At the time of registration, the following data is also stored:
The IP address of the calling computer, date and time of registration. Our legitimate interest in data processing in accordance with Article 6 (1) (f) GDPR also lies in the above purposes
Your registration is necessary to fulfill a contract with you or to carry out pre-contractual measures. By registering, we can quickly and easily provide you with the data you have entered once again, without you having to re-enter them. If you have given your consent, the legal basis for processing the data is Article 6 (1) (a) GDPR. If the registration serves to fulfill a contract between you and us or to carry out pre-contractual measures, the additional legal basis for the processing of the data is Art. 6 Paragraph 1 lit. b GDPR.
Your data will be deleted as soon as they are no longer required to achieve the purpose for which they were collected. This is the case during the registration process to fulfill a contract or to carry out pre-contractual measures if the data is no longer required for the execution of the contract. Even after the conclusion of the contract, it may be necessary to store personal data of the contractual partner in order to comply with contractual or legal obligations. As a user, you have the option to cancel the registration at any time. You can have the data stored about you changed at any time. To change or delete your data, simply contact us using the contact details given in the imprint. Ideally, send us an email. If the data is required to fulfill a contract or to carry out pre-contractual measures, the data can only be deleted prematurely if there are no contractual or legal obligations to the contrary.
Appointment booking form, contact form and email contact
If there is an appointment booking form or a contact form on our website that you can use to contact us electronically, the following applies:
If you take advantage of this option, the data entered in the input mask will be transmitted to us and saved. This data is used to process the contact or appointment booking. Minimum mandatory information is marked with an asterisk. At the time the message is sent, the IP address of the calling computer, the date and time of registration are also saved in order to prevent misuse of the contact form and to ensure the security of our information technology systems. Our legitimate interest in data processing in accordance with Article 6 (1) (f) GDPR also lies in the above purposes.
We will obtain your consent to the processing of the data before sending it and at the same time refer to this data protection declaration. Alternatively, you can also contact us by email. In this case, only the personal data you sent in the e-mail will be stored to process the contact. Under no circumstances will your data be passed on to third parties. Your data will only be used for the intended communication.
SimplyBook.me is used as the appointment booking software. Your data will be transmitted to SimplyBook.me ltd. SimplyBook.me is prohibited from selling your data and using it for any purpose other than the appointment booking service.
More information can be found here:
The legal basis for processing the data if you have given your consent is Article 6 (1) (a) GDPR. The legal basis for the processing of personal data that you have sent to us by e-mail is Article 6 (1) (f) GDPR. If the e-mail contact is aimed at concluding a contract, the additional legal basis for processing is Art. 6 (1) (b) GDPR.
The data will be deleted as soon as they are no longer required to achieve the purpose for which they were collected. For the personal data from the input mask of the contact form and those sent by e-mail, this is the case when the respective communication with you has ended. The conversation is over when it can be inferred from the circumstances that the facts in question have been finally clarified.
You have the option to revoke your consent to the processing of personal data at any time. If you have contacted us by email, you can object to the storage of your personal data at any time. The revocation can be made, for example, by sending a revocation e-mail or by letter to our contact addresses given in the imprint. All personal data stored in the course of making contact will then be deleted.
Data transfer to service partners
We only pass on your personal data to service partners who are involved in the processing of the contract, such as the shipping company commissioned with the delivery and the bank commissioned with payment matters. The extent of data transfer to third parties is limited to the necessary minimum, namely your first and last name and your delivery address. The legal basis is Article 6 (1) (b) GDPR.
In the event that you have expressly given us or, at your request, the service partner, your consent to do so, we will also give your e-mail address, your telephone number or your date of birth for the purpose of coordinating a delivery date with the shipping company or a necessary identity and credit check of the payment service provider. If you do not give us your consent in this respect, prior coordination of a delivery date or delivery notification or "purchase on account" or "purchase by direct debit" or "hire purchase" is not possible. The legal basis for this is Article 6 (1) (a) GDPR. You can of course revoke your consent at any time with effect for the future to us or to the respective shipping or payment service provider.
Shipping service provider:
DHL - In the event that the shipment is made via DHL, we will pass on your respective data to Deutsche Post AG, Charles-de-Gaulle-Straße 20, 53113 Bonn.
Payment service provider with credit check
PayPal When paying via PayPal, credit card via PayPal, direct debit via PayPal or "purchase on account" via PayPal, we pass on your payment data to PayPal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, as part of the payment process. L-2449 Luxembourg (hereinafter "PayPal"), further. PayPal reserves the right to carry out a credit check for the payment methods credit card via PayPal, direct debit via PayPal or "purchase on account" via PayPal. PayPal uses the result of the credit check in relation to the statistical probability of non-payment for the purpose of deciding whether to provide the respective payment method. The credit report can contain probability values (so-called score values). As far as score values are included in the result of the credit report, they are based on a scientifically recognized mathematical-statistical process. Address data, among other things, is included in the calculation of the score values.
Further data protection information can be found in the PayPal data protection principles:
Web analytics tools
We use various web analysis tools on our website to analyze usage data in order to be able to optimally and needs-based design our online offers and our website with a view to user-friendliness and optimization. The web analysis tools usually use "cookies". Data processing takes place on the basis of the legal provisions of Art. 6 Para.1 lit f GDPR (legitimate interest). In order to respect your privacy, the data that may allow a reference to your person, such as IP address, registration or device identifiers, will be anonymized or pseudonymized as soon as possible. Any other use, merging with other data or disclosure to third parties does not take place.
rights of the data subject
If personal data is processed by you, you are the data subject within the meaning of the GDPR and you have the following rights vis-à-vis the person responsible:
"Right to information" (Art. 15 GDPR) - You can request confirmation from us as the person responsible as to whether personal data relating to you is being processed by us. In the case of processing, you can request the following information from us: the purposes for which the personal data are processed; the categories of personal data being processed; the recipients or categories of recipients to whom your personal data has been or will be disclosed; the planned duration of the storage of the personal data concerning you or, if specific information on this is not possible, criteria for determining the storage duration; the existence of a right to rectification or erasure of personal data concerning you, a right to restriction of processing by the person responsible or a right to object to this processing; the existence of a right of appeal to a supervisory authority; all available information about the origin of the data if the personal data are not collected from the data subject; the existence of automated decision-making including profiling in accordance with Art. 22 Para. 1 and 4 GDPR and - at least in these cases - meaningful information about the logic involved as well as the scope and intended effects of such processing for the data subject. You also have the right to request information as to whether your personal data is being transmitted to a third country or to an international organization. In this context, you can request to be informed of the appropriate guarantees pursuant to Art. 46 GDPR in connection with the transmission.
"Right to rectification" (Art. 16 GDPR) - You have the right to immediate rectification and/or completion to the person responsible if the processed personal data concerning you is incorrect or incomplete .
"Right to erasure" (Art. 17 GDPR) - You can request that we, as the person responsible, immediately erase the personal data concerning you. In this case, we are obliged to delete this data immediately if one of the following reasons applies: (1) The personal data concerning you are no longer necessary for the purposes for which they were collected or otherwise processed. (2 ) You revoke your consent on which the processing was based pursuant to Article 6 Paragraph 1 Letter a or Article 9 Paragraph 2 Letter a GDPR and there is no other legal basis for the processing. (3) You object to the processing in accordance with Article 21 (1) GDPR and there are no overriding legitimate reasons for the processing, or you object to the processing in accordance with Article 21 (2) GDPR. (4) The personal data concerning you was processed unlawfully. (5) The deletion of personal data concerning you is necessary to fulfill a legal obligation under Union law or the law of the Member States to which the person responsible is subject. (6) The personal data concerning you was collected in relation to information society services offered pursuant to Article 8 (1) GDPR.
If we have made the personal data relating to you public and we are obliged to delete it in accordance with Article 17 (1) GDPR, we shall take appropriate measures, including technical measures, taking into account the available technology and the implementation costs, to inform those responsible for data processing, who process the personal data that you, as the data subject, have requested us to delete all links to this personal data or copies or replications of this personal data.
The right to erasure does not exist if the processing is necessary (1) to exercise the right to freedom of expression and information; (2) to fulfill a legal obligation that requires processing under Union or Member State law to which the controller is subject, or to perform a task that is in the public interest or in the exercise of official authority vested in the controller would; (3) for reasons of public interest in the field of public health in accordance with Article 9 (2) lit. h and i and Article 9 (3) GDPR; (4) for archiving purposes in the public interest, scientific or historical research purposes or for statistical purposes pursuant to Art. 89 (1) GDPR, insofar as the law mentioned under Section a) is likely to make it impossible or seriously impair the achievement of the objectives of this processing, or (5) to assert, exercise or defend legal claims.
"Right to restriction of processing" (Art. 18 GDPR) - You can request the restriction of the processing of your personal data under the following conditions: if you have verified the accuracy of the personal data concerning you for a dispute duration enabling the controller to verify the accuracy of the personal data; the processing is unlawful and you refuse to delete the personal data and instead request that the use of the personal data be restricted; the person responsible no longer needs the personal data for the purposes of processing, but you need them to assert, exercise or defend legal claims, or if you have lodged an objection to the processing pursuant to Art. 21 Para. 1 DSGVO and it is not yet clear whether the legitimate reasons of the person responsible outweigh your reasons. If the processing of personal data concerning you has been restricted, this data - apart from its storage - may only be used with your consent or to assert, exercise or defend legal claims or to protect the rights of another natural or legal person or for reasons of important public interest of the Union or a Member State are processed. If the restriction of processing has been restricted according to the above conditions, you will be informed by the person responsible before the restriction is lifted.
"Right to information" (Art. 19 GDPR) - If you have asserted the right to correction, deletion or restriction of processing to the person responsible, he is obliged to inform all recipients to whom the data concerning you personal data has been disclosed, to notify us of this correction or deletion of the data or restriction of processing, unless this proves impossible or involves a disproportionate effort. You have the right to be informed about these recipients by the person responsible.
"Right to data portability" (Art. 29 GDPR) - You have the right to receive the personal data concerning you that you have provided to the person responsible in a structured, common and machine-readable format. In addition, you have the right to transmit this data to another person responsible without hindrance from the person responsible to whom the personal data was provided, provided that (1) the processing is based on consent pursuant to Article 6 (1) (a) GDPR or Article 9 (2) (a) GDPR or on a contract in accordance with Article 6 (1) (b) GDPR and (2) the processing is carried out using automated procedures.
In exercising this right, you also have the right to have the personal data concerning you transmitted directly from one person responsible to another person responsible, insofar as this is technically feasible. The freedoms and rights of other people must not be impaired by this. The right to data portability does not apply to processing of personal data that is required to perform a task that is in the public interest or in the exercise of official authority that has been assigned to the controller.
We use Google Analytics, a web analytics service provided by Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland ("Google"). Google Analytics uses "cookies" which are stored on your computer and which enable an analysis of your use of the website. The information generated by the cookie about your use of this website (including the anonymized, i.e. shortened IP address) is usually also transmitted to a server of Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043 in the USA and stored there .
The IP anonymization "_anonymizeIp()" is activated on our website. With this option, your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. This means that your IP address cannot be personalised. Only in exceptional cases will the full IP address be sent to a Google server in the USA and shortened there.
On our behalf, Google will use this information to evaluate your use of our website, to compile reports on website activity and to provide us with other services related to website activity and internet usage. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.
For the processing described above, in particular the use of Google Analytics cookies to read information on the end device you are using, you must have given us your express consent in accordance with Article 6 (1) (a) GDPR. For the approval we use a so-called "Cookie-Consent-Tool", which appears when you visit our site. Via the "Cookie-Consent-Tool" you can give us your consent to the use of Google Analytics or exercise your right to refuse consent, by deactivating the service for your website. You can revoke the consent you have given at any time with effect for the future using the "Cookie Consent Tool". We have concluded a data processing agreement with Google for the use of Google Analytics. This contract obliges Google to protect the data of our website visitors within the framework of standard contractual clauses and not to pass it on to third parties. Information about the framework
For the transfer of data from the EU to the USA, Google relies on standard contractual clauses from the European Commission, which are intended to ensure compliance with the European level of data protection in the USA, see https://policies.google.com/privacy/frameworks.
You can find more information about Google Analytics here: https://policies.google.com/privacy
Right to object
You have the right, for reasons arising from your particular situation, to object at any time to the processing of your personal data, which is based on Article 6 Paragraph 1 lit. e or f GDPR; this also applies to profiling based on these provisions. If you make use of your right to object, we will no longer process the personal data relating to you, unless we can demonstrate compelling legitimate grounds for the processing which outweigh your interests, rights and freedoms, or the processing serves to assert, exercise or defend of legal claims.
If your personal data is processed in order to operate direct advertising, you have the right to object at any time to the processing of your personal data for the purpose of such advertising; this also applies to profiling insofar as it is associated with such direct advertising. If you object to the processing for direct marketing purposes, the personal data relating to you will no longer be processed for these purposes.
In connection with the use of information society services, you have the option – notwithstanding Directive 2002/58/EC – to exercise your right to object by means of automated procedures that use technical specifications.
Right to revoke the declaration of consent under data protection law
You have the right to revoke your declaration of consent under data protection law at any time. The revocation of the consent does not affect the legality of the processing carried out on the basis of the consent up to the point of revocation.
Automated individual decision-making including profiling
You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you. This does not apply, (1) if the decision is necessary for the conclusion or performance of a contract between you and the person responsible, (2) due to legal regulations of the Union or the Member States to which the person responsible is subject, and these legal regulations take appropriate measures included to protect your rights and freedoms and your legitimate interests or (3) is done with your express consent.
However, these decisions must not be based on special categories of personal data pursuant to Article 9 Paragraph 1 GDPR unless Article 9 Paragraph 2 lit. a or g applies and appropriate measures have been taken to protect your rights and freedoms and your legitimate interests. With regard to the cases referred to in (1) and (3), the person responsible shall take appropriate measures to safeguard your rights and freedoms and your legitimate interests, including at least the right to obtain human intervention on the part of the person responsible, to express his or her point of view and to challenge the decision.
Right to lodge a complaint with a supervisory authority
Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority, in particular in the member state of your place of residence, your place of work or the place of the alleged infringement, if you believe that the processing of your personal data is contrary to violates the GDPR. The supervisory authority to which the complaint was lodged will inform the complainant about the status and the results of the complaint, including the possibility of a judicial remedy under Art. 78 GDPR.
More privacy information
If you have any further data protection questions, please feel free to contact us. Our contact details can be found under "Name and address of the person responsible for data processing" of this data protection declaration or in our imprint.